{
  "summarization": {
    "preset": "research_report",
    "schema_version": "2.0",
    "detail_level": "detailed",
    "output_language": "en-US",
    "template_id": null,
    "template_name": null,
    "template_revision": null,
    "title": "Customer Support Requests Digest",
    "summary": "This digest summarizes ten customer service requests covering delivery tracking, payment errors without order confirmation, incorrect item delivery, return requests, service appointment rescheduling, appliance warranty claims, failed payments, and delivery address corrections.",
    "key_points": [
      "Multiple customers reported payment deductions without corresponding orders appearing in the application.",
      "Customers experienced fulfillment issues such as receiving incorrect items and incorrect delivery addresses.",
      "Inquiries regarding returns, warranties, delivery rescheduling, and delayed deliveries were also recorded."
    ],
    "sections": [
      {
        "title": "Delivery and Logistics Issues",
        "points": [
          "A customer requested a delivery status update after the courier missed the promised 6 PM window, noting they will be home until 8 PM.",
          "A customer reported that their order shows building 12 instead of the correct number 21 while the parcel is still at the warehouse, and asked to update the delivery address."
        ]
      },
      {
        "title": "Payment and Order Discrepancies",
        "points": [
          "A customer noted that money was deducted from their card despite a successful payment message, but the order does not appear in the app.",
          "A customer reported that payment passed successfully, but the app returned them to the basket, money was taken from the card, and there is no order number.",
          "A customer stated that money was charged from the card, but no order confirmation was received and the order is missing from the app, requesting payment verification to avoid double charging.",
          "A customer inquired whether they can save their cart and pay later with another card after a payment was declined due to insufficient funds."
        ]
      },
      {
        "title": "Returns, Exchanges, and Warranties",
        "points": [
          "A customer ordered a blue thermos but received a green mug with the correct order number on the label, and asked how to get the correct item.",
          "A customer received a jacket that is too small, with tags intact and un-used, and asked where to fill out the return application and the allowed timeframe.",
          "A customer reported that a kettle purchased two months ago stops boiling water and turns off by itself, and asked where to take it for inspection with the warranty card."
        ]
      },
      {
        "title": "Service Appointments",
        "points": [
          "A customer requested to reschedule a technician's visit from tomorrow morning (10 AM to 12 PM) to the afternoon at 3 PM because they will not be home."
        ]
      }
    ],
    "decisions": [],
    "action_items": [],
    "open_questions": [],
    "risks": [],
    "structured": {
      "key_points": [
        {
          "text": "Multiple customers reported payment deductions without corresponding orders appearing in the application.",
          "sources": [
            {
              "ref": "R02S0001",
              "quote": "Assalomu alaykum. Murojaat raqami nol ikki. Kartamdan pul yechildi, lekin ilovada buyurtma ko'rinmayapti. To'lov muvaffaqiyatli degan xabar keldi. Shu to'lovni tekshirib, buyurtma holatini aytib bera olasizmi?",
              "start_ms": 0,
              "end_ms": 14720,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": 0,
              "recording_id": "call-02",
              "recording_name": "Обращение 02.wav",
              "timing_estimated": true
            },
            {
              "ref": "R05S0001",
              "quote": "өтініш нөмірі нөл бес төлем сәтті өтті бірақ қосымша мені қайтадан себетке қайтарды картадан ақша алынды ал тапсырыс нөмірі жоқ тексеріп беріңізші",
              "start_ms": 0,
              "end_ms": 10240,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": 0,
              "recording_id": "call-05",
              "recording_name": "Обращение 05.wav",
              "timing_estimated": false
            },
            {
              "ref": "R07S0001",
              "quote": "դիմումի համարը զրոյոթ է քարտից գումարը գանձվել է բայց պատվերի հաստատում չեմ ստացել հավելվածում էլ պատվերը չկա խնդրում եմ ստուգեք վճարումը որ պատվերին է կապված որպեսզի նույնը երկրորդ անգամ չվճարեմ",
              "start_ms": null,
              "end_ms": null,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": null,
              "recording_id": "call-07",
              "recording_name": "Обращение 07.wav",
              "timing_estimated": false
            }
          ]
        },
        {
          "text": "Customers experienced fulfillment issues such as receiving incorrect items and incorrect delivery addresses.",
          "sources": [
            {
              "ref": "R03S0001",
              "quote": "hi test case zero three i ordered a blue thermos but received a green mug the parcel label has the right order number please tell me how to get the item i ordered",
              "start_ms": 80,
              "end_ms": 10560,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": 0,
              "recording_id": "call-03",
              "recording_name": "Обращение 03.wav",
              "timing_estimated": false
            },
            {
              "ref": "R10S0001",
              "quote": "hello test case zero ten my order shows building twelve but the correct number twenty one the street is right the parcel is still at the warehouse please update the delivery address",
              "start_ms": 0,
              "end_ms": 11600,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": 0,
              "recording_id": "call-10",
              "recording_name": "Обращение 10.wav",
              "timing_estimated": false
            }
          ]
        },
        {
          "text": "Inquiries regarding returns, warranties, delivery rescheduling, and delayed deliveries were also recorded.",
          "sources": [
            {
              "ref": "R01S0001",
              "quote": "здравствуйте обращение ноль один курьер обещал доставку сегодня до шести вечера но посылка все еще в пути я буду дома до восьми вечера уточните пожалуйста когда ее привезут",
              "start_ms": 0,
              "end_ms": 12560,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": 0,
              "recording_id": "call-01",
              "recording_name": "Обращение 01.wav",
              "timing_estimated": false
            },
            {
              "ref": "R04S0001",
              "quote": "դիմումի համարը զրո չորս է երեք ստացած բաճկոնը փոքր է պիտակները տեղում են ապրանքը չեմ օգտագործել ուզում եմ վերադարձնել այն ասեք վերադարձի հայտը որտեղ լրացնեմ եւ ինչքան ժամանակ ունեմ",
              "start_ms": null,
              "end_ms": null,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": null,
              "recording_id": "call-04",
              "recording_name": "Обращение 04.wav",
              "timing_estimated": false
            },
            {
              "ref": "R06S0001",
              "quote": "Murojaat raqami nol olti. Ertaga ustani soat o'ndan o'n ikkigacha kutishim kerak edi. Lekin ertalab uyda bo'lmayman. Tashrifni tushdan keyin soat uchga ko'chirish mumkinmi?",
              "start_ms": 0,
              "end_ms": 11280,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": 0,
              "recording_id": "call-06",
              "recording_name": "Обращение 06.wav",
              "timing_estimated": true
            },
            {
              "ref": "R08S0001",
              "quote": "өтініш нөмірі нөл сегіз шайнекті екі ай бұрын алдым енді ол суды қайнатпай өздігінен өшіп қалады кепілдік талоны сақталған оны тексеруге қайда апаруым керек",
              "start_ms": 0,
              "end_ms": 11540,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": 0,
              "recording_id": "call-08",
              "recording_name": "Обращение 08.wav",
              "timing_estimated": false
            },
            {
              "ref": "R09S0001",
              "quote": "здравствуйте это обращение ноль девять при оплате приложение написало платеж отклонен недостаточно средств я проверила баланс деньги не списались заказа нет подскажите можно ли сохранить корзину и оплатить позже с другой карты",
              "start_ms": 0,
              "end_ms": 16640,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": 0,
              "recording_id": "call-09",
              "recording_name": "Обращение 09.wav",
              "timing_estimated": false
            }
          ]
        }
      ],
      "sections": [
        {
          "title": "Delivery and Logistics Issues",
          "points": [
            {
              "text": "A customer requested a delivery status update after the courier missed the promised 6 PM window, noting they will be home until 8 PM.",
              "sources": [
                {
                  "ref": "R01S0001",
                  "quote": "здравствуйте обращение ноль один курьер обещал доставку сегодня до шести вечера но посылка все еще в пути я буду дома до восьми вечера уточните пожалуйста когда ее привезут",
                  "start_ms": 0,
                  "end_ms": 12560,
                  "speaker": null,
                  "speaker_name": null,
                  "utterance_index": null,
                  "segment_index": 0,
                  "recording_id": "call-01",
                  "recording_name": "Обращение 01.wav",
                  "timing_estimated": false
                }
              ]
            },
            {
              "text": "A customer reported that their order shows building 12 instead of the correct number 21 while the parcel is still at the warehouse, and asked to update the delivery address.",
              "sources": [
                {
                  "ref": "R10S0001",
                  "quote": "hello test case zero ten my order shows building twelve but the correct number twenty one the street is right the parcel is still at the warehouse please update the delivery address",
                  "start_ms": 0,
                  "end_ms": 11600,
                  "speaker": null,
                  "speaker_name": null,
                  "utterance_index": null,
                  "segment_index": 0,
                  "recording_id": "call-10",
                  "recording_name": "Обращение 10.wav",
                  "timing_estimated": false
                }
              ]
            }
          ]
        },
        {
          "title": "Payment and Order Discrepancies",
          "points": [
            {
              "text": "A customer noted that money was deducted from their card despite a successful payment message, but the order does not appear in the app.",
              "sources": [
                {
                  "ref": "R02S0001",
                  "quote": "Assalomu alaykum. Murojaat raqami nol ikki. Kartamdan pul yechildi, lekin ilovada buyurtma ko'rinmayapti. To'lov muvaffaqiyatli degan xabar keldi. Shu to'lovni tekshirib, buyurtma holatini aytib bera olasizmi?",
                  "start_ms": 0,
                  "end_ms": 14720,
                  "speaker": null,
                  "speaker_name": null,
                  "utterance_index": null,
                  "segment_index": 0,
                  "recording_id": "call-02",
                  "recording_name": "Обращение 02.wav",
                  "timing_estimated": true
                }
              ]
            },
            {
              "text": "A customer reported that payment passed successfully, but the app returned them to the basket, money was taken from the card, and there is no order number.",
              "sources": [
                {
                  "ref": "R05S0001",
                  "quote": "өтініш нөмірі нөл бес төлем сәтті өтті бірақ қосымша мені қайтадан себетке қайтарды картадан ақша алынды ал тапсырыс нөмірі жоқ тексеріп беріңізші",
                  "start_ms": 0,
                  "end_ms": 10240,
                  "speaker": null,
                  "speaker_name": null,
                  "utterance_index": null,
                  "segment_index": 0,
                  "recording_id": "call-05",
                  "recording_name": "Обращение 05.wav",
                  "timing_estimated": false
                }
              ]
            },
            {
              "text": "A customer stated that money was charged from the card, but no order confirmation was received and the order is missing from the app, requesting payment verification to avoid double charging.",
              "sources": [
                {
                  "ref": "R07S0001",
                  "quote": "դիմումի համարը զրոյոթ է քարտից գումարը գանձվել է բայց պատվերի հաստատում չեմ ստացել հավելվածում էլ պատվերը չկա խնդրում եմ ստուգեք վճարումը որ պատվերին է կապված որպեսզի նույնը երկրորդ անգամ չվճարեմ",
                  "start_ms": null,
                  "end_ms": null,
                  "speaker": null,
                  "speaker_name": null,
                  "utterance_index": null,
                  "segment_index": null,
                  "recording_id": "call-07",
                  "recording_name": "Обращение 07.wav",
                  "timing_estimated": false
                }
              ]
            },
            {
              "text": "A customer inquired whether they can save their cart and pay later with another card after a payment was declined due to insufficient funds.",
              "sources": [
                {
                  "ref": "R09S0001",
                  "quote": "здравствуйте это обращение ноль девять при оплате приложение написало платеж отклонен недостаточно средств я проверила баланс деньги не списались заказа нет подскажите можно ли сохранить корзину и оплатить позже с другой карты",
                  "start_ms": 0,
                  "end_ms": 16640,
                  "speaker": null,
                  "speaker_name": null,
                  "utterance_index": null,
                  "segment_index": 0,
                  "recording_id": "call-09",
                  "recording_name": "Обращение 09.wav",
                  "timing_estimated": false
                }
              ]
            }
          ]
        },
        {
          "title": "Returns, Exchanges, and Warranties",
          "points": [
            {
              "text": "A customer ordered a blue thermos but received a green mug with the correct order number on the label, and asked how to get the correct item.",
              "sources": [
                {
                  "ref": "R03S0001",
                  "quote": "hi test case zero three i ordered a blue thermos but received a green mug the parcel label has the right order number please tell me how to get the item i ordered",
                  "start_ms": 80,
                  "end_ms": 10560,
                  "speaker": null,
                  "speaker_name": null,
                  "utterance_index": null,
                  "segment_index": 0,
                  "recording_id": "call-03",
                  "recording_name": "Обращение 03.wav",
                  "timing_estimated": false
                }
              ]
            },
            {
              "text": "A customer received a jacket that is too small, with tags intact and un-used, and asked where to fill out the return application and the allowed timeframe.",
              "sources": [
                {
                  "ref": "R04S0001",
                  "quote": "դիմումի համարը զրո չորս է երեք ստացած բաճկոնը փոքր է պիտակները տեղում են ապրանքը չեմ օգտագործել ուզում եմ վերադարձնել այն ասեք վերադարձի հայտը որտեղ լրացնեմ եւ ինչքան ժամանակ ունեմ",
                  "start_ms": null,
                  "end_ms": null,
                  "speaker": null,
                  "speaker_name": null,
                  "utterance_index": null,
                  "segment_index": null,
                  "recording_id": "call-04",
                  "recording_name": "Обращение 04.wav",
                  "timing_estimated": false
                }
              ]
            },
            {
              "text": "A customer reported that a kettle purchased two months ago stops boiling water and turns off by itself, and asked where to take it for inspection with the warranty card.",
              "sources": [
                {
                  "ref": "R08S0001",
                  "quote": "өтініш нөмірі нөл сегіз шайнекті екі ай бұрын алдым енді ол суды қайнатпай өздігінен өшіп қалады кепілдік талоны сақталған оны тексеруге қайда апаруым керек",
                  "start_ms": 0,
                  "end_ms": 11540,
                  "speaker": null,
                  "speaker_name": null,
                  "utterance_index": null,
                  "segment_index": 0,
                  "recording_id": "call-08",
                  "recording_name": "Обращение 08.wav",
                  "timing_estimated": false
                }
              ]
            }
          ]
        },
        {
          "title": "Service Appointments",
          "points": [
            {
              "text": "A customer requested to reschedule a technician's visit from tomorrow morning (10 AM to 12 PM) to the afternoon at 3 PM because they will not be home.",
              "sources": [
                {
                  "ref": "R06S0001",
                  "quote": "Murojaat raqami nol olti. Ertaga ustani soat o'ndan o'n ikkigacha kutishim kerak edi. Lekin ertalab uyda bo'lmayman. Tashrifni tushdan keyin soat uchga ko'chirish mumkinmi?",
                  "start_ms": 0,
                  "end_ms": 11280,
                  "speaker": null,
                  "speaker_name": null,
                  "utterance_index": null,
                  "segment_index": 0,
                  "recording_id": "call-06",
                  "recording_name": "Обращение 06.wav",
                  "timing_estimated": true
                }
              ]
            }
          ]
        }
      ],
      "decisions": [],
      "action_items": [],
      "open_questions": [],
      "risks": []
    },
    "workflow": {
      "inbox_items": [],
      "flashcards": [],
      "quiz": [],
      "glossary": [],
      "clips": [],
      "content_drafts": [],
      "research_themes": [
        {
          "title": "Payment Deductions Without Order Generation",
          "insight": "Multiple users experienced issues where funds were deducted from their payment cards, yet the corresponding orders did not appear in the app or lacked confirmation numbers.",
          "sources": [
            {
              "ref": "R02S0001",
              "quote": "Assalomu alaykum. Murojaat raqami nol ikki. Kartamdan pul yechildi, lekin ilovada buyurtma ko'rinmayapti. To'lov muvaffaqiyatli degan xabar keldi. Shu to'lovni tekshirib, buyurtma holatini aytib bera olasizmi?",
              "start_ms": 0,
              "end_ms": 14720,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": 0,
              "recording_id": "call-02",
              "recording_name": "Обращение 02.wav",
              "timing_estimated": true
            },
            {
              "ref": "R05S0001",
              "quote": "өтініш нөмірі нөл бес төлем сәтті өтті бірақ қосымша мені қайтадан себетке қайтарды картадан ақша алынды ал тапсырыс нөмірі жоқ тексеріп беріңізші",
              "start_ms": 0,
              "end_ms": 10240,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": 0,
              "recording_id": "call-05",
              "recording_name": "Обращение 05.wav",
              "timing_estimated": false
            },
            {
              "ref": "R07S0001",
              "quote": "դիմումի համարը զրոյոթ է քարտից գումարը գանձվել է բայց պատվերի հաստատում չեմ ստացել հավելվածում էլ պատվերը չկա խնդրում եմ ստուգեք վճարումը որ պատվերին է կապված որպեսզի նույնը երկրորդ անգամ չվճարեմ",
              "start_ms": null,
              "end_ms": null,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": null,
              "recording_id": "call-07",
              "recording_name": "Обращение 07.wav",
              "timing_estimated": false
            }
          ]
        }
      ],
      "jobs_to_be_done": [
        {
          "statement": "When a payment is successfully processed but the order does not appear, I want to verify the payment and check the order status, so I can confirm my order without paying twice.",
          "situation": "Money has been deducted from the card, a payment success message was received, but the order is missing from the application.",
          "motivation": "To ensure the transaction is linked correctly and avoid accidental duplicate charges.",
          "expected_outcome": "Verification of the payment and identification of the order status.",
          "sources": [
            {
              "ref": "R02S0001",
              "quote": "Assalomu alaykum. Murojaat raqami nol ikki. Kartamdan pul yechildi, lekin ilovada buyurtma ko'rinmayapti. To'lov muvaffaqiyatli degan xabar keldi. Shu to'lovni tekshirib, buyurtma holatini aytib bera olasizmi?",
              "start_ms": 0,
              "end_ms": 14720,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": 0,
              "recording_id": "call-02",
              "recording_name": "Обращение 02.wav",
              "timing_estimated": true
            },
            {
              "ref": "R07S0001",
              "quote": "դիմումի համարը զրոյոթ է քարտից գումարը գանձվել է բայց պատվերի հաստատում չեմ ստացել հավելվածում էլ պատվերը չկա խնդրում եմ ստուգեք վճարումը որ պատվերին է կապված որպեսզի նույնը երկրորդ անգամ չվճարեմ",
              "start_ms": null,
              "end_ms": null,
              "speaker": null,
              "speaker_name": null,
              "utterance_index": null,
              "segment_index": null,
              "recording_id": "call-07",
              "recording_name": "Обращение 07.wav",
              "timing_estimated": false
            }
          ]
        }
      ],
      "objections": []
    }
  },
  "summarization_status": "ready",
  "recordingIds": [
    "call-01",
    "call-02",
    "call-03",
    "call-04",
    "call-05",
    "call-06",
    "call-07",
    "call-08",
    "call-09",
    "call-10"
  ],
  "title": "Сводный отчет по обращениям клиентов"
}